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Draft e-com norms
Why is it in the news?
- The union government has proposed guidelines for e-commerce firms.
- The new guidelines entail a 14-day deadline to effect refund request mandate e-tailers to display details of sellers supplying goods and services on their websites.
- It also moots the procedure to resolve consumer complaints.
- The consumer affairs ministry has sought views of stakeholders on the draft guidelines on e-commerce by September 16.
More in the news
The draft ‘e-commerce guidelines for consumer protection 2019 :
- The e-commerce companies will also be required to ensure that personally identifiable information of customers are protected.
- E-commerce firms should be a registered legal entity under Indian laws and should submit a self-declaration to the ministry stating that it is conforming with guidelines.
- A promoter or key management personnel should not have been convicted of any criminal offence punishable with five years imprisonment.
- The companies should also comply with the provisions of IT Rules, 2011.
- They are also required to display on their websites details about sellers supplying goods and services.
- To ensure transparency in dealing, the companies are required to display terms of contract between them and the seller to enable consumers to make informed decisions.
- They should also mention safety and health care information of the goods and service advertised for sale.
Source
The Hindu.