Why in the news ?
- Ministry of Railways & Coal launched a new App “Rail Madad” ”“ An App to expedite & streamline passenger grievance redressal.
More on news
- RPGRAMS(Railway Passenger Grievance Redressal and Management System),which has been developed by Northern Railway (Delhi Division) and comprises many novel features including ‘Rail Madad’ ”“ a mobile App to register complaints by passengers through mobile phone/web.
- It relays real time feedback to passengers on the status of redressal of their complaints- the passenger gets an instant ID through SMS on registration of complaint followed by a customized SMS communicating the action taken thereon by Railway.
- RPGRAMS integrates all the passenger complaints received from multiple modes on a single platform.
- It also identifies weak/deficient areas and laggard trains/stations for undertaking focussed corrective actions.
- Rail MADAD (Mobile Application for Desired Assistance During travel) registers a complaint with minimum inputs from passenger(option of photo also available), issues unique ID instantly and relays the complaint online to relevant field officials for immediate action.
- Rail MADAD also displays various helpline numbers (e.g., Security, Child helpline etc) and provides direct calling facility for immediate assistance in one easy step.
Source
PIB